Terms & Conditions

• A booking at Villo Retreats is confirmed when your ticket is booked and paid for

Payment Policy

• Payment must be received in full

• Payment by credit card incurs a 2.5% service fee.

Cancellation Policy

It is the responsibility of the attendee to read and understand our cancellation policy before booking a ticket

• In the event of cancellation by the attendee, regardless of the circumstances, the following refund fees, minus the deposit, apply.
  – Cancellation 30 days or more before retreat date, 50% refund
  – Cancellation less than 30 days before the retreat date, 0% refund but ticket transferred to next possible date if your place is able to be filled

• This includes unforeseen issues such as family-related illness, or COVID diagnosis.

• Villo Retreats reserves the right to change its location due to unforeseen issues (e.g. third-party delays or problems, construction, etc.). Villo Retreats will ensure the standard be kept the same in all the partnering venues

• Villo Retreats reserves the right to change or amend this policy at any time. The current policy is always applicable.

Liability

• Villo Retreats shall not be liable for any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, pandemic outbreak, war or threat of war, riot, civil unrest, industrial disputes or strikes, accidents or failure to perform by third parties, including suppliers and subcontractors, unavoidable technical problems with the accommodation, transport or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any the above, refunds and compensation payments cannot be made.

• Villo Retreats accepts no liability for loss, damage, injury or illnesses which may be received during the retreat. All attendees must take responsibility for their own medical and physical fitness and able to use our facilities and participate in activities.

• Villo Retreats is not liable for any injuries or losses to guests, in the use of retreat facilities or participation in activities.

• While all care is taken, Villo Retreats cannot accept any responsibility for loss or damage of personal possessions or valuables of guests.

• All attendees must take responsibility for their own medical and physical fitness and able to use retreat facilities and participate in activities.

Data Use and Protection

The attendee agrees that she may be photographed and/or filmed during her stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent.